The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will. This policy applies to all products build and maintained by Inpowa Ltd.
Our guiding principle is to collect only what we need. Here’s what that means in practice:
When you sign up for a Inpowa, we typically ask for identifying information such as your name, email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.
When your subscription is setup, the Inpowa system ingests data provided by your Autotask API user, we read resources and ticket related data on a scheduled basis which is stored to power the charting, rewards and and numerous other features, only required data is transmitted and stored by the system.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions.
When you write Inpowa with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future. We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
At Inpowa, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. Inpowa recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Any data deemed 'sensitive' such as credentials are stored in a hardware level encrypted vault which has FIPS 140-2 certification. All data is encrypted at REST, we go to great lengths to secure your data.
We also delete your data after an account is cancelled. In this case, there is no period of data being kept in an accessible trash can so your data is purged within 60 days. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts.
Our products and other web properties are operated in the United Kingdom. If you are located in the European Union or elsewhere outside of the United Kingdom, please be aware that any information you provide to us will be transferred to the United Kingdom. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.